Telephone System Problems

The practice would like to apologise to those who have been cut off whilst in a phone queue to our reception team. We have raised this with our phone system provider who have admitted this is caused by a bug in the system they are trying to rectify.

Non-Clinical Team

Practice Management

  • Sarah Kavanagh – Practice Business Manager
  • Julie Dalchow – Operations Lead Branch Surgery
  • Karen Brittain – Operations Lead Main Surgery

The Practice Business Manager and her team manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT. The Practice Business Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Admin and Reception Team

  • Senior Care Co-ordinator and Patient Services Administrator – Marianne Ford
  • Reception Team – Althea, Karen, Kayleigh, Louisa, Sandra, Stephanie and Susan
  • Admin Team – Alex, Chloe, Filipa and Jo
  • Prescription Clerk – Stacy

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

  • All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.