Telephone System Problems

The practice would like to apologise to those who have been cut off whilst in a phone queue to our reception team.  We have raised this with our phone system provider who have admitted this is caused by a bug in the system they are trying to rectify.  In anticipation of this, or a move

Telephone System Problems

The practice would like to apologise to those who have been cut off whilst in a phone queue to our reception team. 

We have raised this with our phone system provider who have admitted this is caused by a bug in the system they are trying to rectify. 

In anticipation of this, or a move to a new phones system if that comes sooner, we have agreed with the current phone provider to limit our call queue to 10 and after which you will get a busy tone.  If you get a busy tone you will need to redial to join the queue when there is capacity.  We realise this may still not be ideal but it will at least remove the likelihood of you being cut off whilst moving forward in the queue and having to redial and start again at the back of the queue. 

We apologise for the ongoing inconvenience this is causing and assure you we are working hard to remedy this problem with the phone provider as quickly as possible.